Privacy Policy

1. Introduction

HippoQuote ("we", "us", or "our") operates the https://hippoquote.com website and related software services (the "Service").

This policy explains how we collect, use, disclose, and protect personal information when you use the Service.

2. Information We Collect

We collect several different types of information for business and operational purposes, including:

• Account Data: Name, email address, phone number, company name, and service address.
• Customer and Job Data: Customer contact details, property addresses, project descriptions, estimates, invoices, reminders, and related records you choose to store in the platform.
• Usage Data: Browser type, pages visited, device data, time and date of visits, and time spent on pages.
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and understand usage.
• Financial Information: Billing and payment method information processed by Stripe or other payment providers. We do not store full card numbers.

3. How We Use Information

HippoQuote uses collected information to:

• Provide, maintain, secure, and improve the Service.
• Authenticate users and manage accounts, subscriptions, and billing.
• Process estimates, invoices, reminders, payment-related workflows, and support requests.
• Monitor performance, troubleshoot issues, and prevent abuse, fraud, or security incidents.
• Communicate service updates, account notices, and administrative messages.

4. Your Customer Data and Privacy Roles

When you upload or manage information about your own customers, leads, or other contacts through HippoQuote, you are responsible for that data and for complying with applicable privacy, consumer, marketing, and communications laws.

As between you and HippoQuote, you act as the controller or business responsible for deciding how that customer data is used, and HippoQuote acts as a service provider or processor that handles such data on your behalf in order to provide the Service.

You represent that you have all rights, notices, permissions, and lawful bases needed to upload, store, use, and contact the individuals whose information you submit to the platform.

5. Sharing and Service Providers

We may share information with vendors and service providers that help us operate the Service, such as hosting providers, authentication providers, analytics tools, email delivery vendors, and payment processors including Stripe.

We may also disclose information where required by law, to protect rights and safety, to enforce our terms, or in connection with a merger, acquisition, financing, or asset sale.

6. Security of Data

We use commercially reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Retention and Deletion

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records. More detail is available in our Data Retention Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date when changes become effective.

9. Contact Us

If you have questions about this Privacy Policy, contact us at support@hippoquote.com.